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Description
Customer Service Management Training 101Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers focusing on their development as managers. Filled with the same accessible, step by step guidance as its predecessor, this book teaches readers
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.Binding Type: Paperback
Publisher: Amacom
Published: 09/14/2011
ISBN: 9780814417157
Pages: 224
Weight: 1.00lbs
Size: 9.10h x 7.30w x 0.60d
Review Citations: Reference and Research Bk News 12/01/2011 pg. 81
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Pretty and easy to use/wash off
Color: Sparkling Pink
Pretttyyy! It washes off easily when you want it to, so there’s no worries with it feeling “permanent.” It does rub off too but with excessive rubbing. It’s a pretty color that’s holographic-like. We love it for sparkly cheeks!
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Reviewed in the United States on March 20, 2026
★★★★★ 5
Great Body Glitter
Color: Sparkling Pink
The main colors of this holo glitter are purple, blue, and silver. It worked perfectly for my outfit, and I honestly had no complaints. When it comes to glitter, there’s nothing you can do to prevent it from getting everywhere, so I don’t hold that against the product at all. It sheds like normal but this literally stayed on after I wore it all day/night at a concert while sweating in 90-100°F heat the whole time; it lasts great. It also washed off super easy with some warm water and soap, which was such a relief. The gel/liquid itself is incredibly easy to apply, as it is pretty thin and dries quickly (maybe 3-5 minutes for total dryness I think?). You have to shake the bottle a bit to get the glitter spread out, but it rolls on easily. It sparkles great as well.
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Reviewed in the United States on October 31, 2025
★★★★★ 3
Cheap body glitter if that is what you are looking for
Color: Laser Green
The container broke so be careful!!! Also, the glitter doesn’t really roll on that well and kept getting clumped into the sides of the roller. If you are looking for cheap body glitter this is it!! Otherwise, it lasts all day and washes off easily
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Reviewed in the United States on March 17, 2026
★★★★★ 5
Great Product
Size: 48" One Size Fits Most, Color: Black
I like these. Quick on/off, can be used as a gentle leader, also. I don't like the leash clipped onto the collar because if the clip breaks - they are plastic and rot over time - then your dog is gone, possible dead because, after all, dogs have no sense of running in front of a 3,000 pound vehicle.
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Reviewed in the United States on April 11, 2026
★★★★★ 5
Works great for training dogs to walk with you
Size: Large, Color: Blue
I am a dog sitter and I like these for walking new dogs that I'm not familiar with. The dogs walk better with this type of leash rather than a harness.
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Reviewed in the United States on May 16, 2026
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